FAQ

Yes, SOLE proudly supports all our retail partners and encourages each customer to buy wherever they feel most comfortable using any option they choose. You may purchase directly from SOLE Fitness by calling 1-866-780-7653.
You should contact the location where you purchased your equipment or contact SOLE directly. The first step is to fill out our service request form in the technical support section and hit the "submit" button at the bottom of the page. Your request will be submitted directly to the service department for immediate attention.
If you are out of warranty and you need a part for your equipment, you may purchase replacement parts directly from the SOLE Fitness service department.
In order to better assist you, please provide the model and serial number for your fitness equipment as well as your name, phone number, address and a brief description of the problem. This information is required on the SOLE service request form.
Your serial number is located on the front lower base of the treadmills, printed on a burgundy sticker. Please provide all numbers and or letters printed on this sticker. Example – 5638860606000024REV-00.
Use a soft, damp cloth or paper towel to wipe the edge of the belt and the area between the belt edge and frame if you have a treadmill. This should be done once a month to extend belt and bed life. Use water only - no cleaners or abrasives. A mild soap and water solution along with a nylon scrub brush will clean the top of the textured belt. Allow to dry before using. Also, vacuum underneath your treadmill or elliptical to prevent buildup. Once a year you should remove the black motor hood and vacuum dirt that may accumulate.
Do not re-lubricate your belt and deck with anything other than a silicone based lubrication. If the treadmill is kept reasonably clean it is possible to expect over 1000 hours before re-lubing is necessary. You may purchase SOLE lubrication directly from the SOLE service department.
Yes, Financing is Available on qualifying purchases of select products charged to a Citizens Pay Line of Credit Account. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A. Standard Purchase APR: 29.99%. Regular account terms apply to non-promo purchases. 0% APR from date of purchase for 12 payments, then 29.99% APR for the remaining 12 payments. Limited time offer.
Yes, you can find a list of our International SOLE Dealers Here
We are glad to match any advertised price on the same model, including any taxes and/or shipping costs. If we cannot verify the price at the final checkout screen we will not be able to match it. Special promotions and other deals specific to a website may also not qualify. For specific details about a certain price please call in and speak to a SOLE representative.
Sole collects sales/use taxes on the sale of products through our phone order system or web site based on any applicable tax rates and laws. Tax rates are subject to change as new tax laws are passed. Sales tax is charged based on the applicable state sales tax rate for orders delivered to: AL, AR, AZ, CA, CO, CT, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. Sales tax is not charged for orders delivered to: AK, DC, DE, FL, HI, MO, MS, MT, NH, OR.